Replacement and refunds

The 24-hour replacement guarantee

If something you bought from us stops working at any point during the period you paid for, message us and we fix or replace it within 24 hours, at no extra cost.

This covers the whole paid period, not the first few days. A twelve-month subscription is covered for twelve months.

What you need to claim

Your order reference or your payment reference number. That is all — we can look the order up from either. You do not need to prove anything or argue your case.

What it covers

• An account that stops signing in.
• An account that loses the features you paid for.
• A subscription that ends before the date you paid up to.

What it does not cover

• Changing your mind about which service you wanted after it has been set up.
• Changes the provider makes to its own product, pricing or country availability.
• An account you have changed the password or the registered email address on yourself — tell us first and we will sort it out with you.

When a refund is possible

Refunds are limited, and the limit is about what has already been handed over rather than about how you feel on the day. Once something cannot be taken back, it cannot be refunded — but up to that point it can.

Before we have set anything up

Full refund, no questions asked. If you have paid and changed your mind, tell us before we start and that is the end of it.

Where delivery was only a verification code

Some orders are completed without any password changing hands. A Netflix sign-in finished with a short verification code is the clearest example: you never receive a login, so nothing permanent has left our side and access can be withdrawn again cleanly.

These stay refundable — including after the code has been used. It is the type of delivery that decides this, not how far through it you are.

Once you hold the login

A username and password cannot be handed back, and a subscription already funded on your own account cannot be un-funded. From that point the 24-hour replacement guarantee above is what protects you — we fix or replace for the whole period you paid for, which in practice is worth more than a partial refund would be.

If we cannot deliver

If we cannot deliver what you paid for at all, or cannot replace it when it breaks, you get your money back in full for the part of the period you did not receive. That one is not discretionary.

Other circumstances

These are the rules we work to, not a way of avoiding you. If something has gone wrong that does not fit neatly into the list above, tell us what happened. We would rather settle it than win it.

How long a refund takes

We start it as soon as it is agreed, and it is returned by the same method you paid with. How quickly it lands depends on your bank rather than on us.

Renewals

Nothing renews automatically and we never hold your payment details, so there is no recurring charge to cancel. We message you before your subscription ends and you decide whether to pay again.

Asking us

Message us on WhatsApp or Telegram, or email abel@bezualesolutions.net. All the details are on the contact page. We answer 9:00 – 22:00 EAT, every day.